Privacy Policy

Probe Plumbing & Heating respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Data we collect

We may collect and process the following information when you contact us or request our services:

• Contact information: name, telephone number, and email address.
• Service information: property address, access instructions, and details regarding heating or plumbing issues.
• Records: details of previous work, boiler serial numbers, and Gas Safe certification records.

2. How we use your data

We collect and use your personal information solely to:

• Respond to customer enquiries and prepare quotations.
• Carry out plumbing, boiler installations, repairs, and servicing at your request.
• Issue invoices, receipts, and statutory Gas Safe documentation.
• Comply with legal, accounting, and regulatory obligations.

3. Data retention and security

We retain customer records only for as long as necessary to fulfil service guarantees, warranty requirements, and legal compliance. We employ technical safeguards to protect your personal details from unauthorised access.

4. Contact regarding privacy

If you have questions about this policy or wish to exercise your data rights, please email us at hello@probeplumbingheating.co.uk or call 07455 300005.